Shipping policy
Last updated: October 27, 2026
Thank you for shopping with Mountain Mermaid Gifts. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Processing is the time needed to prepare your order before it is handed to a carrier. For made-to-order items, this includes production. Processing duration varies by item and fulfillment provider and is separate from carrier transit time.
Please contact us before ordering if you need an item for a particular date. Express or Priority shipping does not shorten production or processing time.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping services and any transit estimates are shown at checkout. Carrier transit begins when the carrier receives your package and does not include production or processing. Total delivery time includes processing plus carrier transit. Transit estimates are not guaranteed arrival dates and may be affected by carrier delays, weather, or other disruptions.
Shipping costs
Shipping costs and available services depend on the items in your order, their fulfillment provider, and your destination. There is no single flat shipping price for the whole store. Final shipping options and charges are shown at checkout. Items fulfilled by different providers, including Ninja POD and ShineOn, may ship separately, and shipping charges may be combined.
Our automatic free-shipping offer has a configured minimum purchase of $60 USD. Eligibility and application are determined at checkout under the offer's current conditions. This does not promise free shipping for every destination or service, or combination with other discounts.
Canada customs, taxes and other applicable fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
Shipping availability depends on your items and destination. Our fulfillment profiles include US shipping, with Canada and international rates configured for some ShineOn items. Enter your delivery address at checkout to see the options available for your order.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at mountainmermaid76@gmail.com or use the contact details in our contact information policy.